Policies at The Artful Fox
At The Artful Fox, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
Privacy Policy
Trust Us with Your Information
Here at Artful Fox we are committed to providing our customers with the best possible service, and this applies to protecting your personal details too. The information you provide to us helps us bring you the latest, most relevant news, offers and inspiration which we think you’ll love.
We have updated our privacy policy in line with the requirements set out in the General Data Protection Regulation (GDPR) so that you understand the information that we collect and how we use it, and you can be sure that your details are safe.
Overview
When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. Pavers complies fully with all applicable Data Protection and consumer legislation and will treat all your personal information as fully confidential.
We will not gather or hold personal information about you unless you have given your permission for us to do so. By placing an order, you will consent to the use of such personal information.
Any personal information held or processed will be used lawfully, fairly and in a transparent way. It will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed. Unless we have your consent to do so your personal data will not be passed to any third party except for profiling purposes, to offer you the opportunity to purchase from us, to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments.
Your privacy and confidence will be respected at all times.
What information is collected about you?
If you have registered with us or ordered items from us, we (and trusted partners acting on our behalf) may collect and process the following information about you:
- your name, age/date of birth and gender;
- your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
- purchases and orders you have made;
- details of the method by which you intend to pay for the goods ordered;
- your on-line browsing activities on our website;
- your password(s);
- your communication and marketing preferences;
- your location;
- your responses to surveys we ask you to compete. Surveys that we use for research purposes, although you do not have to respond to them;
- other correspondence and communications with us; and
- other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).
Our websites are not intended for children and we do not knowingly collect data relating to children.
Some personal data is collected directly, for example when you place an order on our website or send an email to our customer services team. Some details are collected automatically during your visits to our website including, but not limited to, traffic data, location data, browsing data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual
We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
Cookies: We may use cookies and other technologies to collect information about your activity, browser and device when you visit our website. This data helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Some of it may be used to send you personalised banner advertisements whilst browsing other websites. These will relate to products you have viewed whilst browsing our site on your computer or other devices.
If you prefer, you can remove or reject browser cookies through the settings on your browser or device. However, rejecting or removing cookies could affect the availability and functionality of our services. For further information on our use of cookies, please see our cookie policy below
How is your personal data used?
We (and trusted partners acting on our behalf) use your information:
to process your orders and manage your account
to notify you about changes to our service
to communicate with you about our products and promotions which we feel may interest you, where you have consented to be contacted for such purposes
to monitor purchase history, site usage and traffic patterns to improve our site design and products
to personalise certain areas of our site for you
to contact you about leaving a review once your order has been completed
to verify your identity;
to enable third parties to carry out technical, logistical or other functions on our behalf
for market research and profiling purposes – to better understand your needs
for crime and fraud prevention, detection and related purposes
where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
We use the information we have about you to tailor the content of our communications and make them as relevant to you as possible. Under Data Protection Legislation this may qualify as profiling. If you do not wish us to use your data for this purpose please contact us at rebecca-jayne94@outlook.com
Sharing data with third parties
In order to make certain services available to you, we may need to share your personal information with some of our service partners. These include IT, delivery and marketing service providers.
For example, we use Wix to power our online store--you can read more about how wix uses your Personal Information here: About Privacy | WIX We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We only allow our service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to us and to you, and for no other purposes.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
You can also choose which cookies to accept within our cookie policy below.
Disclosure of your information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may also disclose your personal information to third parties in the following circumstances:
in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
if our company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and/or
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
How we store your personal data
The data that We collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.
Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.
Your Rights
You have the following rights:
- the right to ask for a copy of personal data that we hold about you (the right of access);
- the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);
- the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);
- the right to opt out of any marketing communications that we may send you and to object to us using / holding your personal data if we have no legitimate reasons to do so (the right to object);
- the right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and
- the right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).
If you wish to exercise any of the above rights, please contact us using the contact details set out below.
Opting out
Should you wish to stop receiving emails from us, you can unsubscribe using the ‘unsubscribe’ link at the bottom of the emails,
Should you wish to opt out of any other forms of communication please contact us at rebecca-jayne94@outlook.com
Changes to our Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to rebecca-jayne94@outlook.com
Returns, Cancellation, Delivery & Payment- Liability
How It Works
Postal Returns
You can return any item(s) to us via the Post Office- please keep hold of your proof of postage receipt.
Cancellation
Under the Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receipt.
For information on how to cancel your order and how this process differs from a standard return, please see below-
Under the Consumer Contracts Regulations, you may cancel your order for any reason by giving us notice within 14 days starting the day after receipt of the goods, you must inform us of your wish to cancel either in writing, email or by phone.
The delivery charge refund will be to the value of standard delivery + returns paid only.
You must return the items to us at your expense and within 14 days of cancellation of your order.
Please return items to the address below
Cancellation Department, The Artful Fox 1 high view crigglestone wakefield-Wf4 3HS -
please include the following statement
I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods */the Supply of the following service*, ordered on */received on*. Name of consumer(s) Address of consumer(s) Signature of consumer(s) (Only if this form is notified on paper), Date * delete as appropriate
Cancellation
When you cancel your order, you must cancel the entire order and send all goods back to us. We will refund all postage costs up to the value of standard delivery + returns paid.
You are responsible for the cost of sending your goods back to us when cancelling the order.
You must send back all items in your order. Items can be sent back in any state and do not require the original packaging.
5. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation has expired. E. Effects of cancellation 1. if you cancel this contract in the accordance with these terms and conditions, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary cost arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). 2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. 3. we will make the reimbursement without undue delay, and not later than; (a). 14 days after the day we received back from you any goods supplied;or (b). (if earlier) 14 days after the day you provided evidence that you have returned the goods;or (c). if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. 4. we will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. 5. if you have the goods; (a) you shall, without undue delay and in any even not later than 14 days from the day on which you communicated your cancellation from this contract to us, send back the goods or hand them over to us. (b). the deadline hall be met if you send back the good before the period of 14 days has expired; (c). we will bear the cost of returning the goods; (d). you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
F. Delivery of goods 1. We use the following delivery services to deliver our goods DPD Royal Mail 2. The estimate date and time window for delivery of the goods is set out in the conformation Email. 3. if something happens which; (a) is outside of our control;and (b) affects the estimated delivery; We will let you have a revised estimate date for delivery of the goods. 4. Delivery of the goods will take place when we deliver them to the address that you gave to us. 5. We may unable to deliver the goods if we are unable to properly identify you, please be prepared to provide a form of ID (Passport or photocard driving license) on delivery of goods. 6. unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will; (a) let you know; (b) cancel your order;and (c) give you a refund. 7, if nobody is available to take delivery please contact us using the contact details at the top of this page. 8. you are responsible for the goods when delivery has taken place, in other words, the risk in the goods passes to you when take the possession of the goods. 9. we may deliver your goods in instalments, To check if your goods may be delivered in this way, click on the check the delivery details during the online checkout process.
G Payment 1. we accept the following means of payment; Visa , Mastercard, Bank transfer most major cards 2. we will do all that we reasonably can to ensure that all of the information you give us when paying for goods is secure by using an encrypted and secure payment mechanism. However, In the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give to us. 3. your credit or debit card will only be charged when you confirm your order. 4. all payments by credit card or debit card need to be authorised by the relevant card issuer. from time to time we may also use extra security steps via verified by visa, mastercard SecureCodeTM or equivalent services. 5. if you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this. 6. nothing in this clause affects your legal rights to cancel the contract during any applicable 'cooling off' period detailed under the clauses entitled ' Right to Cancel this Contract' and 'Effects of Cancellation' 7. the price of the goods; (a) is in pounds sterling (£)(GBP). (b) includes VAT at the applicable rate; and (c) does not include the cost of; 1. delivering the goods (delivery options and costs will be provided before you place your order.), or 2. any carrier bags ( which cost a minimum of 5p)each) H. Nature of goods 1. The Consumer Rights Act 2015 gives you certain legal rights ( also known as ' statutory rights'), for example, the goods; (a) are of satisfactory quality; (b). are fit for purpose; (c). Match the description, sample or model;and (d). are installed properly (if we install any goods). 2. We must provide you with goods that comply with your legal rights. 3. The packaging of the goods may be different from that shown on are site. 4. while we try to make sure that; (a) all weights, sizes and measurements set out on our site are as accurate as possible, there may be a small tolerance of u to 1% in such weights, Sizes and measurements, and (b). The colours of our goods are displayed accurately on our site, the actual colours that you see on your computer may vary depending on the monitor that you use. 5. Any goods sold; (a) at discount prices (b) as remnants;or (c) as substandard, will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use. 6. if we cant supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. in this case; (a) we will let you know if we intend to do this but this may not always be possible; and (b) you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for. I. Faulty Goods 1. Your legal rights under the Consumer Rights act 2015 (also know as 'statutory rights'), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us please, (a) contact us using the contact details at the top of this page;or (b) visit Citizens Advice website www.Citizenadive.co.uk 2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (knows as 'statutory rights'). You may also have other rights in law. 3. Please contact us using the contact details at the top of this page, if you want (a) us to repair the goods; (b) us to replace the goods; (c) a price reduction (d) to reject the goods and get a refund. J, End of Contract If this contract is ended it will not affect our right to receive any money which you owe to us under this contract. K. Limit on our Responsibility (a). Losses that; 1. Except for any legal responsibility that we cannot exclude in law (such as for death of personal injury), 2. That were not caused by any breach on our part; (b) business losses;and (c). Losses to non-consumers L. Indemnity and insurance 1. You shall indemnify us, and keep us indemnified, from and against any losses, damages,liability, costs (including legal fees) and expenses incurred by us as a result of or in connection with you breach of any of your obligations under this contract. 2. You shall have in place contacts of insurance with reputable insurers incorporated in the United Kingdom to cover your obligations under this contract. On request, you shall supply so far as is reasonable evidence of the maintenance of the insurance and all of its terms from time to time applicable. M. Limitation of liability 1. the extent of parties liability under or in connection with this contract( regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause. 2. Subject to the sub-clauses below (entitled 'Exeptions'), or total liability shall not exceed the sum of £10. 3. Subject to the sub-clauses below (entitled 'Exeptions'), We shall not be liable for consequential, indirect or special losses. 4. Subject to the sub-clauses below (entitled 'Exeptions'), We shall not be liable for any of the following (whether direct or indirect): (a). Loss of profit; (b) Loss of corruption of date; (c) Loss of use; (d) Loss of production (e) Loss of contract; (f) Loss of opportunity (G) Loss of savings, discount or rebate (whether actual or anticipated);or (h) Harm to reputation or loss of goodwill. Exceptions 5. Limitations of liability set out above shall not apply in respect of any indemnities given by either party under this contract. 6. Notwithstanding any other provision of this contract, the liability of the parties shall not be limited in any way in respect of the following; (a) Death or personal injury caused by negligence; (b) Fraud or fraudulent misrepresentation; (c) any other losses which cannot be excluded or limited by applicable law; (d) any losses caused by wilful misconduct 1. if you and we cannot resolve a dispute using our complaint procedure, we will: (a) Let you know that we cannot settle the dispute with you;and (b) consider the need for Alternative Dispute Resolution and, if considered necessary , provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint. 2. if you want to take court proceedings, to the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms. 3. The laws of England and Wales will apply to these Terms